Terms of Service

The agreement

By creating an account or using one of our applications, you agree to these terms. If you do not agree to them, do not create an account; if you already have one, you can delete it from inside the app at any time.

These terms are between you and Post Clarity LLC, trading as Post App Clarity. Where this document says we or us, that is who it means.

Eligibility

You must be old enough to form a binding contract where you live, and you must meet the minimum age stated on the App Store listing for the app you are using. Some of our applications carry adult content ratings, and the age requirement on those listings is the operative one.

You may not use our services if you are barred from doing so under applicable law, or if we have previously terminated your account for a breach of these terms.

Your account

You are responsible for your account credentials, which for our purposes means your password and your recovery code. Because of the encryption architecture described in the Privacy Policy, these are not merely login credentials that we could reset — they are the material from which your encryption key is derived. Treat them accordingly.

You may not share an account, sell an account, or transfer one to another person. One account is one person.

If you believe someone else has obtained your credentials, change your password from a device that is still signed in. We cannot help you regain access to an account whose key material you no longer have, and we cannot lock someone else out of it on your behalf.

Your content stays yours

You own what you create. We claim no ownership of your content, no licence to use it, no right to display it, and no right to derive anything from it. This is easy for us to promise and difficult for us to break, because we cannot read it.

To be exact: we do not take the broad content licence that is conventional in consumer software terms, because the usual justification for that licence — that the provider needs it to transmit, display, back up, and process your material — does not apply to a system that only ever handles ciphertext. Storing and returning encrypted bytes requires no licence to their contents.

Recording other people

If you record, photograph, film, or write about another person, you are responsible for the lawfulness of doing so. This is the clause we would ask you to actually read.

Laws about consent to recording vary substantially: some jurisdictions require the consent of every party to a conversation, others only one; laws about photography differ by place and by whether the subject had a reasonable expectation of privacy; and laws about intimate imagery are strict, specific, and criminal in nature almost everywhere. The fact that content is encrypted, private, and unreadable by us has no bearing on whether it was lawful to create. Encryption is not a defence and it is not intended as one.

You represent that you have whatever consent or legal basis is required for the material you store, and that you will not use our applications to record, retain, or distribute material whose creation or possession is unlawful.

We want to be clear about what follows from our architecture here as well, because it cuts both ways: we cannot detect a breach of this clause, so we cannot police it. That does not make the obligation weaker. It makes it yours.

Acceptable use

You agree not to:

• Create, store, or transmit material that is unlawful to create, store, or transmit, including child sexual abuse material, non-consensual intimate imagery, and material that constitutes a genuine threat to a person.
• Use the service to harass, stalk, defraud, or impersonate another person.
• Attempt to gain access to another account, another user's data, or any part of our infrastructure you have not been granted access to.
• Probe, scan, or test the vulnerability of our systems without our written permission. We are receptive to good-faith security research and would rather you wrote to us first; see section 17.
• Interfere with the operation of the service, including by overwhelming it with automated requests, or by using it in a way designed to impose disproportionate load.
• Reverse engineer the applications to extract keys or circumvent licensing, except to the extent that applicable law grants you a right to do so that cannot be waived.
• Resell, sublicense, or commercially redistribute access to the service.
• Use automated means to create accounts.

Because content is encrypted, enforcement of this section is necessarily based on account behaviour, billing signals, abuse reports, and legal process — not on inspection of what you have stored. We will act on what we can see.

Subscriptions and billing

Paid subscriptions are sold through Apple's in-app purchase system. Apple is the merchant of record. We do not process your payment, we do not see your card details, and we do not hold your billing address.

Subscriptions renew automatically at the price and interval shown at the point of purchase, until you cancel. Cancellation is done in your Apple account settings, not in our app and not by writing to us — we have no ability to cancel a subscription on your behalf, and a support request asking us to do it will be answered with the same instruction.

Refunds are handled by Apple under Apple's policies. We cannot issue a refund for a purchase we never received, though we will happily tell you that a request is reasonable if it is.

If we change the price of a subscription, the change applies to renewals after the change, and Apple will notify you as required. If your payment fails and the subscription lapses, features that depend on the subscription stop working; your encrypted data is not deleted because of a lapsed subscription, though a long-dormant free account may eventually be removed under section 11.

Deleting your account does not cancel your subscription. Cancelling your subscription does not delete your account. They are two separate actions in two separate places, and we would rather repeat that than have you assume otherwise.

Loss of access, and what it means for liability

You have read this in the Privacy Policy and it belongs here too, in the context of what we are and are not responsible for: if you lose your password and your recovery code, your content is unrecoverable, permanently, by anyone.

You accept this as a condition of using an end-to-end encrypted product, and you agree that we are not liable for content lost in this way. This is not a limitation we are trying to slip past you; it is the direct and unavoidable consequence of a design in which we hold no key, and a product that offered recovery would be a materially different and less private product.

Nothing in this section limits liability that cannot lawfully be limited.

Backups are your responsibility too

We maintain operational backups of our infrastructure for continuity, and those backups contain the same ciphertext we otherwise hold. They are not a personal backup service for you, we do not undertake to restore an individual account from them, and they cannot make an unreadable account readable.

Where the app offers an export, use it. An encrypted copy you control is worth more than an assurance from us.

Our intellectual property

The applications, this website, the Post App Clarity name, the caret mark, and the design system they are built from are ours. These terms grant you a personal, non-exclusive, non-transferable, revocable licence to use the applications as they are intended to be used, and nothing further.

You may not use our name or mark to imply endorsement, affiliation, or partnership without written permission.

Availability, changes, and termination

We aim to keep the service running and we do not promise that it always will be. Maintenance happens, providers have outages, and software has defects. Where an interruption is planned and material, we will say so in advance in the app.

We may change, add, or remove features. Where a change removes something you are paying for, you may cancel your subscription in the ordinary way and we will not pretend the change did not happen.

You may terminate at any time by deleting your account in the app. We may suspend or terminate an account that breaches these terms, that we are legally required to terminate, or that has been dormant with no subscription for an extended period — in the last case, only after notice to the email address on the account.

If we discontinue an application entirely, we will give reasonable notice and, where a paid subscription is affected, we will stop charging for it.

Disclaimers

The service is provided as is and as available. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We take cryptographic engineering seriously and we do not claim perfection. No system is immune from defects, and we do not warrant that the service will be uninterrupted, error-free, or that any particular result will be achieved by using it.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, this section applies to the extent permitted and no further, and your statutory rights as a consumer are unaffected.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising out of or in connection with your use of the service.

Our total aggregate liability arising out of or relating to these terms or the service is limited to the greater of the amount you paid us for the service in the twelve months preceding the event giving rise to the claim, or fifty United States dollars.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Where you are a consumer, these limits apply only to the extent permitted by the consumer protection law that applies to you.

Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these terms or your unlawful use of the service, including any claim brought by a third party about material you recorded or stored. This does not apply to claims arising from our own breach or negligence.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from them.

If you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings locally or to rely on your local consumer protection law, that right is unaffected by this section.

Before filing anything, write to us. Most disputes we have encountered were misunderstandings about billing, and were resolved by email in a day.

Changes to these terms

We may update these terms. When we do, we will change the date at the top. Where a change materially reduces your rights or increases your obligations, we will give notice in the app before it takes effect, and continuing to use the service after that point is how you accept it. If you do not accept it, delete your account.

Contact

Write to support@postappclarity.com for anything about your account or these terms, and to hello@postappclarity.com about working with us. Security reports are welcome at support@postappclarity.com with SECURITY in the subject line; we read those first.

Post App Clarity is a d/b/a of Post Clarity LLC.