Something's wrong. Let's fix it.
Write to support@postappclarity.com. A person answers, and the target is one business day — worst case two. Include the app, your device and iOS version, and what you did just before it went wrong.
Private, end-to-end encrypted, on-device AI. The encryption shapes what support can and cannot do for you, so the first two answers below are the ones worth reading before you write to us.
I forgot my password. Can you reset it?
If you still have your recovery code, yes — open the app, choose Forgot password, and enter the recovery code. That re-derives your key and lets you set a new password.
If you have lost both the password and the recovery code, no. Not slowly, not with proof of identity, not by escalation. Your content is encrypted with a key we have never held, so there is nothing for us to reset. We know that is a hard answer and we would rather give it straight than have you spend a week hoping.
Can you look at my account to see what went wrong?
Partly. We can see that records exist, when they were modified, how large they are, and whether your subscription is active. We cannot see what any of them contain. If you send us the diagnostic report from Settings — which contains no content, by design — we can usually work out what happened from timing and sizes alone.
The AI features aren't working offline. Is that expected?
No — offline is the normal case, because the model runs on your device. If the features are missing entirely, the usual cause is a device or iOS version that does not support Apple Foundation Models. Settings shows which model the app is using, and it will say plainly when the device cannot run one.
How do I cancel my subscription, and will that delete my data?
Cancel in your Apple account settings — subscriptions are billed by Apple and we cannot cancel or refund one for you. Cancelling does not delete anything: your data stays, and features that depend on the subscription stop. Deleting your account is a separate action inside the app, and that one does remove your data.
I got a new phone. How do I move everything across?
Install the app, sign in, and enter your password — or, if you used Sign in with Apple, the key comes across through iCloud Keychain automatically. Your content downloads as ciphertext and decrypts on the new device. A large library takes a while on the first sync because the search index is rebuilt locally.
Accounts and data
These apply to every product we publish, not just NutHub.
How do I delete my account?
In the app: Settings, then Account, then Delete account. It removes the account record and the stored objects immediately, and a deleted account may persist in an operational backup for up to thirty days before that snapshot ages out. You do not need to write to us and we will not ask you why.
Can I get a copy of everything you hold about me?
Yes, and it will be less exciting than you expect: your email address, row identifiers, timestamps, subscription status, storage paths, and your encrypted objects. A readable export of your content comes from the app, not from us, because the app has the key. Write to support with the subject DATA REQUEST and we will reply within five business days.
I found a security issue.
Mail support@postappclarity.com with SECURITY in the subject. Those go to the top of the queue and get a human reply the same day where we can. Please give us a reasonable window before disclosing publicly, and tell us how you would like to be credited.